When we first learn coaching, we might think it is our job to hold the client accountable.
We will check with them via email or the next session about whether they did what they said they would.
There are a few things wrong here. First, we don’t hold the client accountable. The commitment to the coaching is an accountability structure. Much like when you pay for a gym membership you do so with the hope that it will commit you to actually go to the gym. The membership is an accountability structure.
Second thing to remember as a coach is that you are not checking their homework like a good parent. If you come to a session and the first thing you ask is, “Did you complete your actions from last week?” you’re setting the agenda and this flies in the face of creating the partnership necessary in coaching. It puts in play a hierarchical dynamic with the coach in charge vs the client.
But how do we attend to the PCC markers? Easy. It is spelled out clearly here in
Competency 8: Facilitates Client Growth – 8.7: Coach partners with the client to design the best methods of accountability for themselves.
So what does the coach do in relation to accountability?
We ask, notice, observe and wonder. Here’s what that might look like:
ASK, client what would it take for you to move forward?
- How would you like to hold yourself accountable for your goals?
- How do you want me to approach you if you don’t follow through with the commitments you make? What would be a good way to bring this up?
- How else can I support your accountability process?
And then watch for any changes.
With the current pandemic situation, many of our goals may have changed or others more relevant have surfaced. Pay attention to what has changed in the cleint’s life or situation that might be affecting their goals. Check-in and ensure that the original goal is still in alignment as the coaching progresses. Consider asking are they still committed? Does the goal need to be revised?
References:
Coaching for Leadership
Managing Progress & Accountability Facilitated by Jean-Francois Cousin (MCC) and Nat Permsup (PCC)
