I was not a great listener. Before coaching I’d describe myself as a great listener. But in reality, I was a great “fixer”. Literally a political fixer. And my listening skills were … well let’s just say. I listened to argue, to solve, or to persuade with my opinions.

Then I came to coaching and slowly – painfully so at times – practiced the art of really listening with the intent to learn, to see, hear, and understand others and why they were finding their situation challenging, uncomfortable or exciting and energizing.

I learned to listen to what they weren’t saying, those throw away remarks like, “I’m having a horrible time with my mother today, but I want to talk about my supervisor at work.”

A masterful coach knows to ask a question about the Mom situation despite their client’s dismissiveness. This is just the right time to ask yourself: “Why are they telling me this?” These offhand remarks are often significant – the key to understanding what makes it a problem for them. Their perspective – expressed in their actions, words, and thoughts This is masterful listening. The most powerful coaches move quickly through the ‘story’ and delve into perspective.
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